Technology leaders’ agenda

Preferences are changing fast and enterprises are having to adapt to volatile shifts in consumer demand. Investing in the right data analytics and technologies to better understand customers’ needs is critical, but companies also need to shift their mindset to succeed. Commit to innovation and new product development to improve customer centricity and build consumer trust by establishing governance measures for the ethical deployment of technology.

Tech-enabled transformation can be delayed by talent and culture struggles. Develop the visibility to understand current and future skills gaps and use “build, buy and borrow” talent interventions accordingly. To support this approach, implement a holistic digital talent strategy to upskill, retain existing staff and attract necessary talent. Be proactive with change management and adopt new employee experiences to address technology-related changes. 

In the talent race, leaders also seek to add diversity to their workforces. The EY Women in Technology program supports girls and women to enter, remain, thrive and lead in the world of technology. By nurturing and supporting women as leaders, entrepreneurs and innovators, companies can accelerate the pace of change, improving the lives of individuals and communities through better economic opportunities.