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How to put students at the center of a digital strategy for higher education

In the second episode of our series, Tim Hume, Chief Information Officer at Macquarie University, reveals how being “frank and fearless” can help the sector overcome challenges and realise opportunities.

In this episode of Leading into Tomorrow, Chief Information Officer (CIO) Tim Hume shares how he delivered a digital vision, strategy and road map for improving the student experience at Macquarie University in a collaborative way.

Tim also gives lots of practical advice during his chat with Oly Jones, EY-Parthenon Global Government & Public Sector Leader, and Catherine Friday, EY Global Education Lead. This includes the importance of partnering with organisations (public or private) that have delivered projects on a similar scale.

Catherine observes that while some providers are integrating digital into parts of their strategies, Macquarie University is unique for putting digital enablement at the heart of its future. It’s also a leader in placing students at the center of the design, which both she and Tim see as crucial to success.

If you’d like to explore the challenges and opportunities facing the higher education sector in more detail, EY has published a new report: Are universities of the past still the future? With interviews from education leaders in India, Singapore, the UK, the US and Oceania, it looks at the changes that are starting to reshape the higher education landscape. It posits five plausible “what if?” scenario questions that every university leader should consider to chart a course from present to future with greater confidence and clarity. Read more about the universities of the future. 

Three insights to take away:

  • Change begins at home. You can’t ask the organisation to buy into a transformation unless your own environment is as lean, efficient and service-focused as possible.
  • Success is dependent on engaging deeply with students to understand what they value most. Listening to their unfiltered views can also reveal pain points you might otherwise not have been aware of.
  • Don’t take no for an answer. It might take a few hearings to make your case, but transformation is a matter of survival. And for those that achieve it, the future’s never been so bright.

The podcast is also available to listen to on SpotifyiTunesAmazon Music and Google Podcasts.

If you’d like to read more, a full text transcript of this podcast is available. Read the transcript.

Presenters

Oliver Jones
EY Global SaT Markets, Sustainability and Geostrategy Leader
Catherine Friday
EY Global and EY Asia-Pacific Government & Infrastructure Industry Leader

Podcast

Episode 02

Duration 13m 32s

In this series

Series overview
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In the first episode of Leading into Tomorrow, Chan Cheow Hoe, Government Chief Digital Technology Officer for Singapore, describes how he helped deliver a digital government with heart.
Podcast

Episode 01

Duration
16m 54s

Presenters

Oliver Jones

EY Global SaT Markets, Sustainability and Geostrategy Leader

Benjamin Chiang

EY Asean Government & Public Sector Leader; Technology Assurance Leader, Ernst & Young LLP

How to put students at the center of a digital strategy for higher education

In the second episode of our series, Tim Hume, Chief Information Officer at Macquarie University, reveals how being “frank and fearless” can help the sector overcome challenges and realise opportunities.
Podcast

Episode 02

Duration
13m 32s

Presenters

Oliver Jones

EY Global SaT Markets, Sustainability and Geostrategy Leader