How technology is shaping the employee experience

Susannah Streeter welcomes Maya Smallwood, EY Global People Advisory Services People Experience Leader, and Reamonn Stynes, Director of Strategic Partner Development for Microsoft Modern Work, to discuss the profound transformation that the world of work has undergone in recent years.

The COVID-19 pandemic accelerated the adoption of technology, making it a lifeline during lockdowns and a game changer as we transition into a post-pandemic era. Flexible work arrangements, once a distant dream, are now essential for organizations. Technology has long been instrumental in enabling HR leaders to create efficient and less stressful work environments, and its importance has only grown.

As teams navigate the new normal, they face the challenge of assessing and refining hybrid and flexible work strategies. This presents an opportunity to adopt a holistic approach to employees' experiences, whether they are in the office, at home, or on the move. Leveraging data to model behavior becomes crucial for positioning organizations for resilience and long-term value creation.

However, the key lies in how organizations collect, analyze, and utilize data. This episode focuses on keeping people and the employee experience at the core of technology strategies.

Two industry leaders share their deep expertise in leveraging technology to enhance employees' experiences and provide valuable insights into available options and best practices.

Key takeaways:  

• Improve employee experience: Listen, learn, and act on data-driven insights. Scale what works, abandon what doesn't. Make it a leadership imperative for a better work experience.
• Embrace change: Create clarity, upgrade communication and skills, and build a feedback flywheel. Adaptation is key for success in a constantly changing future.
• Clarity, communication, and feedback: Essential for thriving in change. Define goals, enhance skills and communication, and analyze data for continuous improvement and better outcomes.

For your convenience, full text transcript of this podcast is also available. Read the transcript.