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EY Future Consumer Index

COVID-19 has transformed the lives of consumers. What do they value? What will it take to serve them? How will your business adapt?

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Consumer Speak: Always on emergency mindset

EY Global Consumer Leader Kristina Rogers and EY UK&I Consumer Leader Mona Bitar discuss the findings from the latest EY Future Consumer Index.

Consumer Speak: Consume better, not more

EY Global Consumer Leader, Kristina Rogers, and EY Parthenon Consumer Leader, Jim Doucette, discuss how consumers want to save money and to help save the planet.

Consumer Speak: Digital as life’s default channel

EY Global Consumer Leader, Kristina Rogers, and EY ASEAN Consumer Leader, Olivier Gergele, discuss how the lines between our physical and digital worlds are blurring.

Global perspectives

Geographic perspectives

How EY can help

Customer engagement

In today’s world of empowered customers, competitive advantage shifts from being purely competing over product and price to building trust. To prosper, you need to consider a customer-centric marketing model built on unwavering trust and loyalty.

EY and P&G alliance

EY and P&G help organizations attain higher levels of manufacturing performance.

Direct to Consumer

Enhance brand equity and customer loyalty with the direct-to-consumer model.

Supply chain and operations

Based on your overarching strategy, we’ll help redefine your end-to-end supply chain and operations to support your enterprise objectives.

Risk transformation

We help boards and CxOs build agile and risk-aware organizations that make better decisions to achieve their strategic objectives.

Change management and experience

Amongst growing disruption, increased complexity and heightened employee expectations, new approaches to change management can drive improved transformation outcomes.

Consumer products and retail strategy consulting

EY-Parthenon teams can help your business with consumer strategies for long-term success.

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This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, or other professional advice. Please refer to your advisors for specific advice.

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