EY Africa 'Leaders In Conversation’ Series – Marius van den Berg

Marius van den Berg talks to Michael Avery on BusinessTalk

In this episode, EY Africa Banking and Capital Markets Consulting Leader, Marius van den Berg talks to Michael Avery on BusinessTalk about  digital innovation in the banking sector.

Drastic advances in technology, Covid-19 and increasingly demanding customer expectations have created the perfect climate for banks to be bolder in their approach to digital transformation. But the question during this time of uncertainty is if they able to forge ahead with innovation and redefining their operating models while improving cost efficiency? The digital acceleration will have a lasting effect on the industry, forcing most banks to rethink the robustness and speed at which their digital strategies need to be implemented. “One day” has become “today” for many of those organisations. 

Marius takes a deeper look at this arguably delicate balance, and  biggest dilemma for SA banks and banks worldwide in 2021.

Topics covered include:

1. The accelerated adoption of technologies by local banks since COVID-19
   
2. The human cost of digital acceleration. Human versus AI interaction.
3. How AI has stood up to this acceleration.
4. The banking new normal – 2025 outlook.