In this third episode of the Transforming Retail podcast, our panel discuss the metaverse and what it means for the future of retail and the shopping experience.
Our third episode features Thomas Harms, EY Global Retail Leader; Jon Copestake, EY Global Consumer Senior Analyst; Ian Johnston, founder of Quinine; and Nicole Srock.Stanley, CEO of dan pearlman Group.
Key takeaways:
- How do retailers make sure they align their values in both the virtual and the real worlds?
- How can the metaverse enhance the customer journey?
- Will the virtual world become more than just a digital twin store?
- Can the metaverse be assessed as a place to make customers’ physical lives cheaper, faster and more connected?
You can also listen to this podcast on Amazon, Apple and Spotify.
For your convenience, full text transcript of this podcast is also available. Read the transcript.
Presenters
Thomas Harms
EY Global Retail Leader
Jon Copestake
EY Global Consumer Senior AnalystPodcast
Episode 3
Duration 17m 47s
In this series
Series overview
(Event List - Manual)
What will the metaverse bring to the future of retail?
In this third episode of the Transforming Retail podcast, our panel discuss the metaverse and what it means for the future of retail and the shopping experience.
Podcast
Episode 3
Duration
17m 47s
Presenters
Jon Copestake
EY Global Consumer Senior Analyst
Is data delivering an improved customer experience?
In this second episode of the Transforming Retail podcast, we discuss whether data really holds the key to capturing the voice of the customer and enhancing their shopping experience.
Podcast
Episode 2
Duration
25m 04s
Presenters
John Dubois
EY Consumer Data & Analytics Leader
What experiences do London’s retailers have in store for shoppers?
In this first episode of the Transforming retail podcast series, a panel of retail professionals discuss what shoppers can expect from different retail locations in London.
Podcast
Episode 1
Duration
19m 25s
Presenters
Jon Copestake
EY Global Consumer Senior Analyst
