EY Field Optimizer
Full-picture, fingertip access for on-the-go diagnostics and first-time solutions
A new diagnostic solution for value-added results
With client expectations at an all-time high, organizations with field operations know the value of getting in and out of customer locations quickly and resolving service calls the first time around. EY Field Optimizer is a bespoke solution that standardizes and automates your diagnostics and arms technicians with a consolidated purview and next-level insights that can enhance your customers’ experience while reducing operating costs.
Customized solution
Streamlined interface
Database of insights
Informed technicians
Friction-free experience
There’s nothing costlier or more damaging to customer loyalty than the need for multiple service calls to solve a single issue. With EY Field Optimizer, your team is equipped to provide the right solution the first time out.
Having a full picture of each service situation allows your team to diagnose issues more quickly and be in and out of a customer’s home or business location faster, minimizing inconvenience. And with additional time spent understanding and delivering on the customer’s needs, you can make each customer experience better.
Savings realized
EY Field Optimizer does the lower-value work so your techs don’t have to, freeing their time and keeping them focused — both behind the wheel and once they arrive on the scene. With information being consolidated while they’re in transit there’s less temptation to multitask while en route to a customer site, keeping them safer. And the time savings resulting from reduced handling time and repeat visits translates into more efficient truck-rolls and bottom-line savings.
Intelligent automation helps in managing and keeping information current and available — essential components of field operations — while providing consistent processes, better insights and improved efficiency by identifying proactive opportunities, like preventive maintenance.