Governments and businesses around the world are continuing to tap into technology to tackle COVID-19. Contact tracing is one solution that countries like China and South Korea have adopted to help slow the spread of the virus. Here in Canada, some provinces have already introduced their own contract tracing tools, like Alberta's ABTraceTogether app in use by 200,000 Albertans, while the federal government looks to gear up to launch a national app. The advantages may be obvious but more widespread adoption depends on governments and businesses building greater transparency and trust around the technology. Until then, many Canadians will continue to question whether the tool is worth the privacy trade-off.
Racing to trace
Bluetooth-enabled wristbands, like those from EY Entrepreneur Of The Year® alumni Connect&GO, and smartphone apps such as MIT’s COVID Safe Paths, use mobile data to monitor user movements. Individuals that volunteer their data to organizations make it possible to alert others who have come into close proximity with infected or symptomatic persons. But that’s not the only application of contact tracing technology.
Some businesses are piloting advanced contact tracing technologies to help mitigate the risk of transmission to their employees. Smartwatches, thermal imaging cameras and voice-activated controls for elevators and doors are among a handful of tools being used to replace high-touch items and detect proximity between workers to keep workspaces clean.
Meanwhile, other companies are leveraging artificial intelligence (AI) and data analytics retrieved from apps to monitor compliance, test hypotheses and evaluate the what-if scenarios to effectively prevent an infection hotspot and prepare for an outbreak situation.
These investments in contract tracing can provide more comfort and reassurance of customer and employee safety when reopening our economy, but not before building trust and buy-in.