Microsoft application support

What EY can do for you

Microsoft application support helps organisations reduce the operational, financial and reputational risks of any system issues, by providing highly responsive resolution and proactive system monitoring for Microsoft solutions.

Issue resolution

We understand that modern solutions do not stand still. They evolve as business needs change and platforms are updated with new features. Our application support team helps you to stay ahead of those changes, mitigating any potential system impact and assisting to resolve any issues before they reach your users.

From a “How do I?” user query to a wider system issue, our Microsoft-accredited team is ready to step in and get you back to work. You can refocus the information technology (IT) resources on core business areas, with the knowledge that your users have the support they need, whenever they need it.

We offer support across a variety of channels, including our support portal, email, telephone and remote or on-site assistance. Our application support team hold accreditations across multiple Microsoft solutions, such as Microsoft Dynamics 365, Microsoft 365, Microsoft Power Platform and Azure. Clients benefit from a single point of contact for application support, strong governance and periodic reporting, to provide you with complete visibility and control. 

System enhancements and proactive monitoring

Our Microsoft application support is not just there to provide issue resolution and guidance. We can also help you to augment the value that you get from your Microsoft investment by showing you the new features and updates that can enhance your working world. As a part of our advanced and premium options, we assess the upcoming Dynamics 365 updates, and make you aware of any associated risks and benefits that may arise because of new features and functionalities. These service options include faster response times and continuous monitoring of your system to identify issues before they arise. 

The benefits of Microsoft application support include:

• Built using the best practices of the Information Technology Infrastructure Library (ITIL) 

• Provides rapid response times for response and resolution

• Packages tailored to your specific needs

• Supplies quick access to Microsoft experience and knowledge

• Offers continuous system insight and improvements 

• Comes with an option to add additional service uplifts, such as 24-7 coverage

Close alignment with consultancy

Whether you are working to build your Microsoft solution, or you have already deployed Dynamics 365, you will benefit from the close alignment between our consultancy and application support teams. Our skilled application support team works closely with over 150 Microsoft delivery consultants, which means that they are always aware of the latest updates that may impact customers and the best ways to address these. 

When delivering a project, we proactively engage with the application support team to allow for a seamless transition along with an in-depth understanding of your business processes and solutions.

In 2021, the EY organisation acquired Microsoft Gold Partners, Pythagoras and Seaton Partners. Together they formed EY Pythagoras who now operate under the Microsoft Services Group, part of the EY-Microsoft Alliance.