OT Security Service Management – EY ServiceNow OTM Offering

The future of Operational Technology Management is Agile, Automated and Service Oriented.

Related topics Cybersecurity

The team

Piotr Ciepiela

Piotr Ciepiela

EY Global Advisory Cyber Architecture, Engineering & Emerging Technology Leader

Tomasz Szalach

Tomasz Szalach

EY Poland OT Security Governance & Service Management Leader

Unlock the future of OT Management with our platform for collaboration 

EY OT Security and Service Management offering equips OT asset owners with the strategy, methods and tools to accelerate their OT asset management program, improve OT security maturity and transform their OT service management model.

 

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82%

of large organizations do not use solutions to manage and maintain OT inventory for cybersecurity purposes.

Less than

30%

of organizations have an integrated approach to managing OT and IT resources in the context of cybersecurity.

Organizations nowadays seek practical and effective ways to digitize their manufacturing operations without compromising reliability, security and operational efficiency. Both IT and OT operations increasingly intersect and converge creating opportunities for organizational efficiencies in the Operational Technology area.

This IT/OT integration and convergence, however, exposes OT asset owners to new cybersecurity threats and creates pressure on cybersecurity teams to keep up with the velocity of changes introduced to the manufacturing environments. With the OT Security talent shortage nowadays – it is critical to build a solid digital OT Management foundation and prepare for the next generation of OT Management model which is Agile, Automated and Service Oriented. 

So What?

Manufacturing Organizations need to re-engineer their IT/OT and Cybersecurity Operating Models including organization, processes and tools to enable more effective, scalable and quick delivery model.

The future of Operational Technology Management and OT Security is:

OT projects are more often delivered by Agile Manufacturing Technology Teams that work hand-in-hand with IT, Engineering and Security teams.  OT applications and OT infrastructure need a more agile approach throughout it’s lifecycle (delivery, security assurance and operations). 

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WE GOT IT!

How can IT, OT and security staff be brought together on a single platform to create a seamless experience for the next generation of OT operations?

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The scale and speed of change as well as  amount of threats and vulnerabilities to be managed in a typical OT environment – makes it difficult to be handled manually. Orchestration and automation of change and security processes allows to keep up with the amount of IT/OT cyber risks and allows to focus on what matters most to the operational teams.

The dependency between IT and OT domain increase and teams integrate and converge in more and more organizations. So should the processes responsible for management and maintenance of the underlying IT/OT infrastructure and applications. The journey of OT towards a Service-oriented model allows IT teams to speak with OT in the same language, and OT to have a better visibility of how IT can help them deliver their work. 

EY on ServiceNow OTM solution equips Manufacturing Organizations with a platform, processes and methods to effectively transform their OT service delivery model and security operations to deliver:

  • Better governance of OT and underlying infrastructure
  • Improved OT asset lifecycle and change management
  • More effective and orchestrated OT Security workflows
  • Service management adapted to OT
  • Integrated OT risk management

Our Solution:

  • OT Foundation and Visibility

    We help building a solid foundation for next generation OT operations by identifying and structuring your OT Asset information and establish relevant OT service offerings. 

    We perform OT asset discovery, asset inventory and help build a quality OT CMDB to increase visibility of critical industrial assets.  With a dedicated OT common service data model approach we reflect your plant hierarchy and map relationships between your OT assets and production equipment/work cells to add valuable context.

    As a result you gain visibility of your OT estate, relationships to OT Services and a strong foundation to build and automate your OT security, service management or risk management workflows

  • OT Vulnerability Management

    We help orchestrate and automate vulnerability response process by integrating vulnerability sources, provide dedicated risk calculators to prioritize vulnerabilities for your facility, and facilitate remediation process that takes into account your plant maintenance windows.

    Whether you want to plan your patch schedules, implement compensating controls or request exception – the solution will facilitate your OT security routines.  

  • OT Governance, Risk and Compliance

    In order to continuously manage OT cyber security risks and ensure your organization follows the OT Security policies and standards, it is important to establish an OT Security Governance, Risk and Compliance function. EY OT Security Solution provides you with the tool to build and run comprehensive risk assessments and creates a platform to have meaningful OT Security risk conversations with the business. We offer expertise in setting up the process along with OT security controls and reporting workspace that will act as a governance and management tool to govern OT security risk and compliance. 

  • OT Service Management

    We transform the way OT systems, infrastructure and applications are being managed on a day-to-day basis. By introducing a Service Management Framework adjusted to OT reality we facilitate IT/OT convergence allowing both teams to work on single platform. We standardize and harmonize OT Change Management and Incident Management processes. We help building Service Catalogues and dedicated offerings to be used by OT infrastructure/security Service Providers fostering collaboration no matter how

What you get with EY and ServiceNow Operational Technology Management?

  • Introduces increased visibility of OT systems, assets and configurations
  • Helps accelerate OT asset discovery and data quality assurance for OT configuration items
  • Provides dedicated OT-specific data model to reflect your organization’s OT environment
  • Provides OT service management implementation to support IT/OT convergence and new operating model for OT
  • Supports OT security sustainment and governance by integrating them into change and service request processes and workflows 
  • Increases OT systems availability through improved response and recovery
  • Reduces operating costs through the elimination of redundant processes and resources
  • Increases monitoring and control over distributed operation

What differentiates us?

Global leader in Operational Technology Transformation and Cybersecurity Programs

Unique assets build on ServiceNow OTM dedicated to OT asset owers

ServiceNow EMEIA Partner of the Year  

The Team

Our Specialists can deliver vast variety of services:

  • Support in defining requirements
  • Building OT Assets inventory (Identification & Discovery)
  • Building Common Service Data Model and Configuration Management Data Base
  • Building Security Processes
  • Project Implementation
  • Building Integrations
  • Infrastructure and service maintenance 

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