What does it mean to put customers at the heart of your offerings?

In this episode of Insurance Talks, Isabelle Santenac, EY Global Insurance Leader and Peter Manchester, EY Global Insurance Solutions Leader focus on consumers and small businesses.

Related topics Insurance Financial Services EMEIA

NextWave insurance is EY’s global perspective on the most powerful trends and forces shaping the future of the insurance industry.

Key takeaways:

  • How insurers can put customers at the heart of their offerings

  • Nine customer types are defining the next wave of insurance

Shifting consumer needs are an invitation for insurers to innovate in pursuit of growth and to stay ahead of new competitive threats. Read more.

The podcast is also available to listen to on Spotify.

For your convenience, the full text transcript of this podcast is also available. Read the transcript.

Presenters

Photographic portrait of Isabelle Santenac
Isabelle Santenac
 EY Global Insurance Leader
Photographic portrait of Peter Manchester
Peter Manchester
 EY Global Insurance Solutions Leader

Podcast

Duration 11m 15s

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