Part of Consulting at EY, Adrian leads the EY Americas Customer and Growth practice focused on our clients’ growth agenda, including commercial excellence, customer experience, and product and service innovation. He sits inside EY’s Business Transformation Consulting practice.
Prior to joining EY, Adrian spent more than 20 years of experience in helping businesses transform by harnessing experience, technology and data in all areas of digital. He was the CEO of a boutique design and engineering firm, and prior to that, spent 18 years at a global consultancy in the transformation space. He has driven large-scale transformation efforts at a major automotive OEM, one of the largest US-based retailers, a global quick-serve restaurant chain, and most recently, in the healthcare space.
Adrian has spoken on the future of marketing and how innovation emerges in times of crisis, and has been featured in Harvard Business Review, NPR Marketplace, and other media outlets. Adrian has a BA from Swarthmore College and an MA from Northwestern University.
How Adrian is building a better working world
“Consulting is in large part about harnessing what people are capable of – our teams, our clients, and the customers they serve. I have been focused throughout my career in helping unlock the human potential that powers great thinking and ultimately leads to valuable and meaningful outcomes.
What this means for me is creating contexts where great thinking, teaming, and, ultimately, delivery can occur across our clients and EY colleagues. It also means motivating people to operate at the speed that our current market conditions demand, while ensuring that we are all, as humans, staying in balance.”
