Mike Smith
Leader in customer engagement transformation with experience across five continents. Takes leading-edge innovation to develop new operating models. Committed to mentoring diverse young professionals.
Mike is a cross-sector leader in customer engagement, omni-channel and digital, with more than 15 years of experience in guiding organizations to leverage opportunities unleashed by innovation. Mike’s work takes him across contact center, distribution, customer experience and operations functions.
Mike is excited to apply the potential of technology and innovation to the journeys, experiences and ways of working at each unique client. By bringing diverse international perspectives and a depth of experience in his fields, he challenges clients to move forward confidently with change.
Prior to joining EY, Mike held senior leadership roles at a global bank, leading digital and contact center change.
He holds a BA in Political Science and Government from the University of Bristol and an MSc Economics and Economic History from the London School of Economics.
