Machine Learning and AI
The question to be tackled then is how are all of the above sources going to be used to extract valuable insights and be transformed into actions. The answer here is clear and is to extensively use the data science toolkit. Statistics have to be used to perform data cleaning and processing, Machine Learning has to be used to cluster behaviours, predict patterns, construct networks, analyze data towards different outcomes. All different HR or business KPIs could be viewed through a different perspective and trends can be understood on highly non-intuitive datasets. Artificial Intelligence is already being deployed in various domains, HR data is another one where it can thrive through not only Digital Assistants as described above, but throughout all different aspects of the organization.
There is a controversy around Machine Learning saying that it is creating a black box regarding interpretability of the used models, however this cannot be further from the truth. Practicing Machine Learning correctly can lead to deep insights, identifying important features in the organization that are completely hidden, discover opportunities to optimize business processes, measure impact of workflows in productivity, break down silos within the organization, improve managerial practices, optimize sales, transform your employees’ understanding of their work habits etc.
All in all, the future of work is about expanding the HR data diversity, deploying continuous listening and using advanced practices and analysis techniques that go beyond bivariate dashboarding and reporting. There is a ground truth in each organization, a ground truth in each individual’s behaviour and combined together along with the technological toolkits available can lead to a better understanding and better decisions. The future of Work can no longer accept generic solutions, there is an approach for each separate case waiting to be understood.