FutureConsumer.Now

Technology is transforming the lives of consumers. Navigate uncertainty and shape a future where your business thrives.

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Are you ready for the client of tomorrow?

Danny Wuyts, Eef Naessens 24 Sep 2019
Women is shopping

The consumer is transforming with incredible speed. Where that change will lead is far from certain. But by looking ahead, challenging assumptions, and anticipating the full range of possibilities, leaders can shape what happens.

With FutureConsumer.Now, we’re helping leaders make their organizations future-fit by thinking differently about where the consumer is heading. What could happen, from the possible to the plausible? What are the implications for businesses today?

We’re exploring those questions by looking at every aspect of the future consumer’s world – from how they might shop, play and stay healthy to how they will consume, work, move, and use technology.

EY Future Consumer Index

Discover EY's latest insights around changing consumer sentiments and behaviour across global markets.

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How EY can help

Consumer products and retail strategy consulting

EY-Parthenon teams can help your business with consumer strategies for long-term success.

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Direct to Consumer

We can help you define where, when and how D2C can transform your business.

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Customer experience

Generate long-term value and help deliver CX that improves customer engagement, traffic and revenue at lower costs with help from EY teams.

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Indirect taxes and global trade

In recent years, issues related to managing indirect taxes — such as VAT, GST, customs and excise duties — have risen on the corporate agenda.

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Blockchain consulting services

Blockchain is a decentralized ledger of each transaction that occurs across a network, enabling the decentralized exchange of trusted data.

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Smart Factory

EY Smart Factory arms your shop floor with dynamic predictive data analytics, virtual reality and artificial intelligence to deliver unprecedented performance.

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Artificial intelligence consulting services

Our Consulting approach to the adoption of AI and intelligent automation is human-centered, pragmatic, outcomes-focused and ethical.

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Supply chain reinvention

Supply Chain Reinvention helps clients effect a fundamental change in their performance to support sales growth, become more cost-competitive, minimize risk and improve operational resilience.

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On the agenda (5)

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Consumer Products & Retail

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Supply chain

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Digital

Featured: How constant innovation will shape the future
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Innovation

Featured: Gaining consumer insights: unleashing the power of purpose-driven change
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Business growth

Featured: Five generative AI initiatives leaders should pursue now
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Is scale helping you win or holding you back?

The pace of consumer change is accelerating all the time. The ability to apply scale in more dynamic ways will only become more critical.

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