In this episode, we explore challenges and opportunities facing investment banks, with a focus on customer centricity, employee experience and talent.
Firms operating across the capital markets, particularly investment banks, are facing an exceptionally challenging operating environment today. The COVID-19 pandemic, rising consumer expectations, and high inflation rates are all generational challenges that are now converging in 2023, and beyond, and are likely to shape the environment for some time.
Such volatility can also bring opportunities, as well as more ideas and dynamic transactions. It can also accelerate operational, cultural and technological transformation across sectors. So, how should investment banks be considering their approach towards sustained and successful transformation?
Key takeaways:
In this episode (Part 1 of 2), the discussion focuses on:
- Customer centricity,
- Employee experience,
- And talent pathways.
For your convenience, full text transcript of this podcast is also available. Read the transcript.
Presenters
Andrew Gilder
EY Asia-Pacific Banking and Capital Markets Leader; Global Corporate, Commercial and SME (CCSB) Banking Consulting Leader
Sanjeev Chatrath
EY Asia-Pacific Payments Leader; Partner, Financial Services, Ernst & Young Solutions LLPPodcast
Episode 4 (Part 1)
Duration 26m 00s
In this series
Series overviewKey trends accelerating Asia-Pacific banking growth in 2022
Episode 1
Presenters
EY Asia-Pacific Banking and Capital Markets Leader; Global Corporate, Commercial and SME (CCSB) Banking Consulting Leader
EY Global Banking & Capital Markets Sector Leader
How platforms and ecosystems relate to the future of banking
Episode 2
Presenters
EY Asia-Pacific Banking and Capital Markets Leader; Global Corporate, Commercial and SME (CCSB) Banking Consulting Leader
EY-Parthenon Asean Financial Services Strategy Leader; Partner, Strategy and Transactions, Ernst & Young Solutions LLP
How the payments landscape is evolving in Asia-Pacific
Episode 3
Presenters
EY Oceania FinTech Leader, EY Asia-Pacific Payments Leader, EY Oceania Financial Services NextWave Innovation Leader; Partner, Financial Services Consulting, Ernst & Young
